What happens if my teacher cannot make a lesson?

We know that it's important for you to keep a consistent lesson schedule, and that you can also benefit from learning from different instructors. If your teacher is unable to come in for your scheduled lesson, we will make every effort to find a skilled substitute -- either one of our other regular teachers or someone with whom we've worked in the past.

When we schedule a substitute for your teacher, we will let you know via email so that you'll know what to expect. To ensure that the lesson is positive and successful for you, we will also follow-up afterward to get your feedback on the experience.

If we're unable to schedule a substitute, we'll cancel your lesson at no cost to you.